Terms & Conditions

1. General Terms

By confirming a reservation at Mono Luxe Villas (the “Property”), you agree to the following Terms & Conditions. These terms form a binding agreement between the guest (“Guest,” “You”) and Mono Luxe Villas (“We,” “Us,” “Our”). All reservations, occupancy, payments, and services are subject to these Terms & Conditions. This agreement is governed by the laws of Costa Rica.

2. Reservations & Payments

• A deposit is required at the time of booking to secure your reservation.
• The balance is due prior to or upon arrival, as specified in your booking confirmation.
• We accept credit cards only (Visa, Mastercard, American Express). No cash, bank transfers, or checks are accepted.
• All Guests must present a valid government-issued photo ID and the credit card used for the booking at check-in.
• Resort Fees: A resort fee of $10 per day per guest applies to all reservations and is included in your reservation total.

3. Cancellations & Modifications

• Reservations may be canceled free of charge up to 30 days prior to arrival.
• Cancellations made between 7 and 30 days prior to arrival will be charged a penalty equal to the first night’s stay.
• Cancellations made within 6 days of arrival will be charged 100% of the total reservation value.
• No-shows and early departures are charged at 100% of the reservation value.
• Modifications are subject to availability and may result in rate differences. Please note that reservations made via third-party websites (e.g., Booking.com, Expedia) must be canceled or modified directly through those platforms.

4. Check-In & Check-Out

• Check-in time: 4:00 PM
• Check-out time: 11:00 AM
• Early check-in / Late check-out: May be offered during non-peak periods with prior approval. Additional fees apply. Availability cannot be guaranteed during high occupancy.

5. Occupancy & Guest Policy

• Maximum occupancy is determined by the villa type reserved.
• The primary guest must be at least 18 years of age to check in.
• Children count toward total occupancy.
• Only registered guests are permitted on the property. Hosting events, parties, or unregistered visitors is strictly prohibited.
• Pets are not permitted.

6. Security Deposit & Damages

• A credit card hold of USD $250 per villa is required at check-in.
• Guests are responsible for any damages, missing items, excessive cleaning, or violations of house rules.
• A minimum fee of $500 will be charged for smoking inside villas. Additional charges may apply for damages or extra cleaning.
• As pets are not permitted, a penalty fee of $500 will be charged for any unauthorized pets found on the property to cover deep cleaning and allergen removal.
• The deposit hold will be released after departure if no damages are found.

7. Liability

• Mono Luxe Villas is not responsible for loss, theft, or damage to personal belongings. Safekeeping of valuables is the guest’s responsibility.
• Guests assume all risks of injury or accident while on the property, including use of facilities.
• The Property is not liable for interruptions in utilities, internet, or services beyond our control (e.g., weather, government actions, natural disasters).

8. Property Rules

• Quiet hours are observed from 10:00 PM to 7:00 AM.
• Illegal activity, disorderly conduct, or violation of Costa Rican law will result in immediate eviction without refund.
• Villas are non-smoking. Smoking is only permitted in designated outdoor areas.
• Guests may not unlock or open connecting doors (lock-off units) to other units unless the entire villa configuration has been reserved. Configuration changes must be managed by staff.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Costa Rica. Any disputes arising under this agreement will be resolved in Costa Rican courts.